Policy Center

What is the Policy Center?

The Policy Center allows publishers to view violation records and troubleshooting suggestions, submit appeals, and make rectifications, all in one place.

View account violation details

Policy overview

Violations are classified by module: Account and App. If no issues are detected in these modules, you will see a message on the Policy Center interface stating, "There are currently no issues with your account/app that may cause the suspension or restriction of ad filling. Keep up the good work!".

Account health

The "Account" module displays the number of issues and corresponding penalties.

Within the main content, you'll find labels indicating abnormalities and suggested rectifications. If there are any associated fines, they will be displayed under "Estimated Deduction Amount". Additionally, the "Processing Time" indicates when the issue was handled.

App health

The "App" module provides an overview of your app's health status using four metrics: Issue Count (the total number of issues you need to check and resolve), Warnings (identified issues that must be promptly addressed to prevent suspension or restriction of ad fill), Ads Stopped Filling (the total number of accounts/apps/ad placements that have stopped ad fill), and Ads Restricted Filling (the total number of accounts/apps/ad placements with restrictions).

Publishers can pinpoint a specific issue by searching for the date of the incident, app name/ID, app package name, penalty, feedback status, and issue description tag.

As shown in the screenshot, the problem metrics, penalties, reasons, and other information are displayed.

App info: App name and app ID
Package name: Name of the app package
Penalty: Warning, restriction on filling, suspension of filling, etc.
Issue description: Explains the reasons used to judge the violation, helping you carry out self-checks and submit appeals.
Feedback status: No Feedback, In Progress, and Appeal UnsuccessfulNo Feedback: There is no feedback on the issue.In Progress: This status is displayed when an appeal is in progress, indicating that Pangle staff are presently following up on the issue.Appeal Unsuccessful: This means that the appeal was unsuccessful. You can go to the "Details" page to view the reason why it was unsuccessful.Successful appeals will not be displayed on this page. You can check your email or messages for notifications on successful appeals. When an appeal is successful, the system will remove the corresponding violation.
Date of Violation: The date on which the system detected the violation. This is to help publishers carry out self-checks and submit appeals.

Issue description

Click "Details" to go to the page shown below for more information about the violation, rectification suggestions, and processing status. The "Details" page shows all violation information, including reasons, rectification suggestions, and violation regions. Multiple violations are displayed in bullet points.

Violation tag: If there are multiple violations, they are identified and explained one by one.
Violation regions: The regions affected by this violation.
Rectification suggestions: Pangle will give suggestions to help you self-check and rectify the violation. Common troubleshooting options are provided, but not all possibilities are listed.
Review result: If your appeal was rejected, you can view the reasons here.

How to submit an appeal and feedback

Account module

In the lower-right corner of the Account module, you'll find the "Submit Feedback" button. Click it to initiate the appeal process.

On the page that pops up, you can inspect the situation yourself and make any necessary rectifications based on the suggested rectifications provided in the main content. If you cannot find any issues or have rectified all issues found, please provide a description of what you have carried out in the "Feedback > Details" box. This should include a detailed description of the inspection you performed, including methods, processes, and results, as well as rectifications made and the current status of any issues. To provide documents or images as evidence, you can upload them as attachments.

After submitting feedback, the status will change to "In Progress" and the "Feedback" button will become unavailable. Please wait for the feedback results, which you can access via email or system messages.

For general suggestions on rectifications and feedback, please see https://www.pangleglobal.com/zh/knowledge/appeal-procedure

If your feedback is rejected, the reason for rejection will be displayed in a yellow notification bar.

Successful appeals will not be displayed on this page. You can check your email or messages for notifications on successful appeals. When an appeal is successful, the system will remove the corresponding violation.

App module

Click "Feedback" on the violation details page, as shown in the screenshot below.

On the page that pops up, you can inspect the situation yourself and make any necessary rectifications based on the "Violation Records". If you cannot find any issues or have rectified all issues found, please provide a description of what you have carried out in the "Feedback > Details" box. This should include a detailed description of the inspection you performed, including methods, processes, and results, as well as rectifications made and the current status of any issues. To provide documents or images as evidence, you can upload them as attachments.

For general suggestions on rectifications and feedback, please see https://www.pangleglobal.com/zh/knowledge/appeal-procedure

You can check the reason for unsuccessful feedback on the "Details" page.