Payment FAQ

1. Why can't I see my statement?

You will not be able to receive a statement if one of the following situations occurs:

• Incomplete payment information: statements will only be updated after all required payment information is provided.
• Email notification of delayed statement: If a violation of the platform's content, traffic, qualifications or other relevant policies occurs, resulting in delayed settlement or deduction, the corresponding amount will be deducted in monthly statement. No statement will be provided if the remaining balance is 0.
• Just completed or still processing company information update: If you are changing business entity, we will regenerate the statement based on updated company information. This is usually available around 20 minutes after the process is complete.

If you encounter one of the situations above, please log in to the Pangle platform and then click the "?" button in the bottom right corner of the page or contact your account manager to report an issue.

2. What payment methods does Pangle support?

Pangle currently supports Wire Transfer.

3. What currencies does Pangle support for payment?

All payments will be made in US dollars and Pangle does not support other currencies at the moment.

4. How long is the payment cycle for Pangle?

Pangle will release the previous month's statement around the 8th working day of each month. After you click to confirm the statement, the payment will be made within 10 working days.

5. Is there a minimum payment requirement?

The minimum payment amount is $100.

5.1. When any invoice is less than $100, the payment process will not automatically initiate after confirmation. The invoice status will change to “Awaiting Combination.”

5.2. Once your account accumulates multiple invoices with a total amount exceeding $100, you can click the "?" button in the bottom-right corner of the platform to contact Pangle for manual processing. We will combine and process the payment manually.

5.3. Please note: If your unconfirmed invoices include amounts both greater than and less than $100, we recommend not confirming the invoices greater than $100 first. Otherwise, these invoices will be processed and paid automatically, and cannot be combined with smaller amounts. Click the "?" button in the bottom-right corner of the platform to contact Pangle for manual processing.